Achieving Customer Service Excellence
through Business Logistics
Workshop Outline
- What is customer
service? The needs of every
customer and the cost of losing a customer will be addressed.
- Challenges and issues on
customer service
- Problem solving –
How do we confront and resolve conflicts?
- Empowerment –
Logistics personnel should be allowed to make a range of decisions to
better serve and assist their customers.
- Positive communication
skills in customer service
- Managing challenging and
difficult customers
- Creation of a customer
service culture – Do not forget your colleagues are your customers
too!
- Retention of existing
customers
Workshop
Dates
§
6 &
7 Jan 2009
§
7 &
8 Apr 2009
§
18
& 19 Jun 2009
§
8 &
9 Oct 2009
For further
enquiries, please contact SIPMM Central Office
(Phone 6273-4172 or
Fax 6274-1132) or Email us at info@sipmm.org.sg.
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