2-day Workshop on

Achieving Customer Service Excellence

through Business Logistics

(SDF Approved - Full Fee*)

 

Workshop Outline

  • What is customer service?  The needs of every customer and the cost of losing a customer will be addressed.
  • Challenges and issues on customer service
  • Problem solving – How do we confront and resolve conflicts?
  • Empowerment – Logistics personnel should be allowed to make a range of decisions to better serve and assist their customers.
  • Positive communication skills in customer service
  • Managing challenging and difficult customers
  • Creation of a customer service culture – Do not forget your colleagues are your customers too!
  • Retention of existing customers

 

Workshop Dates

§  21 & 22 Jan 2010

§  6 & 7 Apr 2010

§  8 & 9 Jun 2010

§  7 & 8 Oct 2010

 

Workshop Fee

SIPMM Members

:

S$420.00 plus GST

Non-members

:

S$460.00 plus GST

 

(*To apply for SDF funding, companies have to login to SkillsConnect via www.skillsconnect.gov.sg to submit the training grant application for their employees within the stipulated period.)

 

For further enquiries, please contact SIPMM Central Office 

(Phone: 65-6273-4172 or Fax: 65-6274-1132) or Email us at:  info@sipmm.org.sg.