Achieving Customer Service Excellence
through Business Logistics
(SDF
Approved - Full Fee*)
Workshop Outline
- What is customer
service? The needs of every
customer and the cost of losing a customer will be addressed.
- Challenges and issues on
customer service
- Problem solving –
How do we confront and resolve conflicts?
- Empowerment –
Logistics personnel should be allowed to make a range of decisions to
better serve and assist their customers.
- Positive communication
skills in customer service
- Managing challenging and
difficult customers
- Creation of a customer
service culture – Do not forget your colleagues are your customers
too!
- Retention of existing
customers
Workshop Dates
§ 21 & 22 Jan 2010
§ 6 & 7 Apr 2010
§ 8 & 9 Jun 2010
§ 7 & 8 Oct 2010
Workshop Fee
|
SIPMM Members
|
:
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S$420.00 plus GST
|
|
Non-members
|
:
|
S$460.00 plus GST
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(*To apply for SDF funding,
companies have to login to SkillsConnect via www.skillsconnect.gov.sg to submit
the training grant application for their employees within the stipulated
period.)
For
further enquiries, please contact SIPMM Central Office
(Phone:
65-6273-4172 or Fax: 65-6274-1132) or Email us at: info@sipmm.org.sg.
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