2-day Workshop on

Achieving Customer Service Excellence

through Business Logistics

(SDF Approved.  Funding application is subject to WDA’s Terms & Conditions)*

 

Workshop Outline

  • What is customer service?  The needs of every customer and the cost of losing a customer will be addressed.
  • Challenges and issues on customer service
  • Problem solving – How do we confront and resolve conflicts?
  • Empowerment – Logistics personnel should be allowed to make a range of decisions to better serve and assist their customers.
  • Positive communication skills in customer service
  • Managing challenging and difficult customers
  • Creation of a customer service culture – Do not forget your colleagues are your customers too!
  • Retention of existing customers

 

Workshop Dates

§         7 & 8 Feb 2012

§         24 & 25 Apr 2012

§         17 & 18 Aug 2012

§         2 & 3 Oct 2012

 

Workshop Fee w.e.f. 1 Jan 2011

SIPMM Members

:

S$460.00 plus GST

Non-members

:

S$500.00 plus GST

 

(*To apply for SDF funding, companies have to login to SkillsConnect via www.skillsconnect.gov.sg to submit the training grant application for their employees within the stipulated period.)

 

For further enquiries, please contact SIPMM Central Office 

(Phone: 65-6273-4172 or Fax: 65-6274-1132) or Email us at:  info@sipmm.org.sg.